Warranty & Returns
STS Targets Manufacturer's Warranty
All products offered by STS Targets are subject to manufacturing warranties. The guarantee of the products is excluded if they have received, once delivered to the customer, any deterioration due to external events, accidents or if they are damaged due to misuse. Losses in the functionality of the products, due to the limitations of their design, are also excluded from the coverage of this guarantee.
STS Targets will repair or replace any faulty product, where the fault is due to defective components or workmanship, for a period of 1 year from the date of purchase. The invoice provided by STS Targets must be tendered anytime a warranty claim is made.
STS Targets reserves the right to reject warranty claims for any product where the STS Targets’ product has been modified or altered by anyone other than an authorised STS Targets repair technician.
STS Targets also reserves the right to reject warranty claims for any product where use and misuse of the product results in the STS Targets product being damaged and these examples relate to but not limited to the following scenarios:
· STS Targets’ product damaged by bullet strikes to un-armoured surfaces;
· Damage to strike surfaces due to the use of Full Metal Jacket (FMJ), solid steel, or Armour Piercing (AP) ammunition, or in instances where the impact velocity of the projectile exceeds 2800fps; and
· Any other practice, usage of the STS manufactured product that is not otherwise prescribed within the safe use of National Firearms Safety Code.
STS Targets Returns / Refunds
The Customer has a term of fourteen (14) days to commence forthwith from the date of delivery of the order.
In order to exercise this right, the customer must first contact STS Targets reporting of any manufacturing defect, confirming the purchase invoice number and obtain a Return Material Authorization (RMA) number. STS Targets will provide a delivery address where the Customer may deliver the product in its the original packaging, and with the total of its contents, including accessories, warranties, without scratches, dents, blemishes, and other defects without usage.
The shipping and transport costs of the defective product for its verification will always be borne by the Customer. After inspection from a STS Targets accredited technician, where it has been deemed to be a manufacturing defect, any rectification costs and logistical costs will be borne by STS Targets.
After inspection from a STS Targets accredited technician, where it has been determined that there is no manufacturing defect, and that the defect is due to misuse or any of the listed circumstances where STS Target reserves the right to reject warranty claims, the product will be available to be returned to the customer, by a freight forwarding company of the customer’s choice with all shipping and transport costs borne solely by the customer. In no way unless otherwise agreed by STS Targets, will we bear the costs of shipping the product to the customer where it has been determined that no manufacturing defect exists.
Unless otherwise agreed by management, if the Customer has a change of mind, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.